Terms of Service

Sophia’s Cleaning Service does not guarantee the removal of stains (rust, mildew, etc) caused by hard water build-up or lack of maintenance.

All areas within your home should be free of clutter.

We require to be informed of items or surfaces needing special care prior to cleaning. We are NOT responsible for any surfaces needing special care if we were not informed.

We are not responsible for any damage due to fault and/or improper installation of any item.

All surfaces (i.e. marble, granite, hardwood floors, etc.) are assumed sealed and ready to clean without causing harm. We are not responsible for any damage caused to any unsealed stone or surface.

Cleaners only use dish soap and water to clean countertops unless otherwise directed by the resident(s) at the property. If you prefer something else to be used, please contact the office prior to the cleaning.

Furniture on wood floors is assumed to have proper protection.

Additional Service Disclaimers

We only clean windows and blinds that can be reached with a three-step ladder.

Having other work done within your home while our team members are working may affect the rate and time needed to complete the cleaning to meet your expectations.

The presence of other workers or an excess of people in the house may cause an estimate given to be inaccurate.

For the safety of our team members, no other jobs should be done while our team members are cleaning your home.

Every effort is made to be as careful as possible with your items, however, accidents do happen. Notification must be made within 24 hours of the breakage/loss of any personal items. Items that are antique, irreplaceable, hard to find, etc. are not covered by our breakage policy. Please remove these items on the day of your cleanings.

Sophia’s Cleaning Service does move items of more than 30 lbs to protect us and our cleaning service providers from injury. If you would like cleaning behind/underneath heavy objects and/or furniture, please move prior to cleaning.