Do you provide free, over-the-phone estimates?
Absolutely. We love talking to our customers and will be happy to provide you with a free over-the-phone estimate and talk about your scheduling preferences. It should only take about 5-10 minutes and we will do our best to find an opening for you right then and there if possible.
What services do you offer?
We currently offer the following services (if you do not find a specific request here, feel free to call us and ask):
Reoccuring Cleanings: Monthly, every 3 week, bi-weekly, weekly, and daily
Next Day/ Last Minute
Real Estate Pre-Showing/Photos Deep Cleaning
Office or Commercial Building Cleanings (One time and Reoccurring)
Common Area Cleaning
Senior Cleaning Help
What is included in your cleaning?
Please review our SERVICE CHECKLIST for more details on what is covered during your cleaning visit. We try to tailor each cleaning to your specific preferences so your cleaning may vary based on the notes your share with us before, during, and after each cleaning.
What are your service hours?
Cleaning appointments are available Monday to Saturday. Our earliest appointments begin at approximately 8-8:30am and our last appointments of the day begin at approximately 7-7:30pm. Booking your appointment a week or more in advance is highly recommended as our calendar books up quickly each month.
Should I have my own cleaning supplies?
We provide all cleaning supplies in the service. If you would wish for us to use any of your own specific cleaning products, please let us know beforehand and we will be glad to use them or your supplies altogether if requested.
Do I need to be home during the cleaning?
We do not require our customers to be home during their cleaning. If at all possible, we always recommend being available to do a final walkaround during your initial appointment. In any case, we certainly understand our customer’s busy schedules and will remain flexible in order to provide the best service possible.
Should I leave a tip?
While not required, tips are greatly appreciated and go directly to our cleaning people. The recommended tip amount is about 15-20%.
What Methods of Payment do you Accept?
Please leave either a check made out to Sophia’s Cleaning or cash on the counter top. We also offer electronic payment options such as Chase Quickpay and take all major credit cards. Call us if you have any more questions in regards to accepted payments.
Do I need to sign a contract for a recurring service?
No contracts to sign. Your time slots are reserved until you terminate or change your recurring service.
What is your cancellation policy?
We require a 48 hour notice for any cancellations to avoid a standard $40 cancellation fee.
Are pets okay?
Absolutely! It is perfectly OK to have pets in the house while we clean. If your dog/cat is aggressive in any way, we suggest leaving your pet outside or in a gated area to ensure the safety of our team. If you are not home during our clean, we ask that you note how to handle the pet so the team is clear when entering the home.
How many cleaning people do you send to my home?
We have both individual cleaners and teams (up to 3) available upon request and subject to availability.
How long will my cleaning take?
Every home is different and each visit may be different depending on the extra options requested which is why we charge a flat rate. We try to be as efficient and effective with our time in your home as possible but if you have any time restrictions you would need us to accommodate, please do not hesitate to ask.
Are you licensed, bonded, and insured?
Yes, we are licensed, bonded, and insured and have been for the last 30 years to protect both our customers and cleaners.
Do you sell gift certificates?
Absolutely, we are happy to help you give the gift of a clean home to a friend or a loved one.
Do you guarantee your work?
We 100% guarantee our work and will re-clean any areas of concern at no additional cost. Please notify us within 24 hours of the cleaning if any issues do occur and we will be happy to take care of any areas that may have been missed.
Family Owned and Locally Operated
We are a family-run business located in Brookfield, IL. Sophia’s was founded by our late mother, Sophia Borek, when she arrived from Poland in 1984. A portion of each visit is donated to the American Cancer Society in her name.
We've Been in Business for Over 30 Years
Trusted, Hand-Selected Cleaners
Quality Service at an Affordable Price
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Years in Business
100% Service Guarantee
4.5 Stars on Yelp
OUR SERVICE AREA
Sophia's Cleaning is a 2nd generation family-run business established in 1984 by our late mother, Sophia Borek. In 2012, Sophia passed away from a year's long fight with with cancer. Her son, Andre, promised his mother that he would work tirelessly to keep her business alive long after her passing.
Sophia's son, Andre, has been running his own businesses since the age of 18 as a freshman at Depaul. He has dedicated himself to growing his mother's business long after her death. In his spare time, he enjoys woodworking and spending time with his wife, Carol, and their new puppy, Benny.
Recurring Cleaning Services
Initial Deep Cleanings
Move-In/ Move-Out Cleaning
Commercial Cleaning Services
Post Construction Cleaning
Cleaning For Seniors
New Baby Arrivals & Gift Cards
Airbnb & Rental Cleaning
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Sophia's Cleaning Service 3731 Prairie Ave. #422 Brookfield, IL 60513
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